Privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
We collect or use the following information to provide services:
▪️Names and contact details if provided by the user
▪️Payment details if provided by the user
▪️Records of communications and ongoing information if relevant to further provide our services to you
▪️Any other relevant information needed to provide our services to you
Lawful bases
Our lawful bases for collecting or using personal information to provide services are:
▪️Consent
Where we get personal information from
▪️When it’s provided directly from the
user only
▪️All information is treated as strictly confidential
How long we keep information
▪️Information is only kept while you are using our services or when you indicate that you may use our services again at some point in the near future. It is then disposed of straight away with no retention period
Cookies
▪️ Cookies are small sets of data that are stored on a users computer. Cookies can be necessary for a website to function properly. They can also be used for statistical analysis, for example to count how many views a website has had and to better the user experience. You can choose to accept or decline cookies on the control banner when first using a website or choose to disable them completely in your internet browser
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
August 2024
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